tk 10's Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") is issued by tk 10 ("we", "our", "platform"). It sets out how we process your information through our website tk-10.cam and related mobile applications.

tk 10 places the highest priority on protecting users' personal information. We believe your privacy is a fundamental right, and we shape our data-processing practices accordingly.

This policy applies to:

• All individuals who visit the tk 10 website
• Those who register and create an account on tk 10
• Those who use our casino, sports betting, or other services
• Those who contact our customer support team

2 Information We Collect

tk 10 collects various types of information from you. This data is collected to provide you with a safe, personalised, and quality service.

2.1 Information You Provide Directly

Information you provide directly during registration or account management:

• Full name and date of birth (to verify age — confirm 21+)
• Email address and mobile number
• Residential address
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)

2.2 Financial Information

Financial details required for deposits and withdrawals, such as bKash, Nagad, Rocket, or bank account information. We never store your full bank account number or PIN.

2.3 Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Site navigation and page visit history
• Game history and transaction details
• Login time and session duration

2.4 Cookies and Tracking Technologies

tk 10 uses cookies and similar technologies to improve your browsing experience, maintain security, and analyse the performance of our services. You can manage cookies through your browser settings, though this may limit the functionality of some services.

3 Purpose of Data Use

tk 10 uses the information collected for the following purposes:

3.1 Account Management and Verification

Information is used to create, manage, and secure your account. Age verification (confirming 21+) and identity verification are part of this process.

3.2 Processing Financial Transactions

Financial information is needed to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. This information is also used to maintain the minimum deposit limit of ৳300 and withdrawal limit of ৳500.

3.3 Service Improvement

Information is used to analyse user experience and improve game selection, payment methods, and overall service quality on our platform.

3.4 Security and Fraud Prevention

Information is analysed to detect and prevent unauthorised account access, fraudulent transactions, and suspicious activity.

3.5 Communication and Support

Our 24/7 live chat and email support team uses your information to communicate with you in Bengali and English. Important service-related notifications are also sent using this information.

3.6 Responsible Gaming

By monitoring usage patterns, we identify potentially problematic behaviour and provide the necessary support. Full details are available on the Responsible Gaming page.

4 Data Storage and Security

tk 10 takes both technical and organisational measures to protect your information.

4.1 Data Encryption

Our site uses SSL encryption technology, which keeps all data transmitted between your browser and our servers secure. Passwords are stored using industry-standard hashing algorithms.

4.2 Access Controls

Only authorised staff can access your personal information, and only for specific professional purposes. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

We retain data for as long as your account is active or as long as necessary to provide our services. Financial transaction data is kept for the period required by legal obligations. Some information may be retained after account closure to meet applicable legal requirements.

5 Sharing Data with Third Parties

tk 10 does not sell your personal information or transfer it to third parties for commercial purposes. However, data may be shared on a limited basis in specific circumstances:

5.1 Service Provider Partners

The minimum necessary data is shared with payment processors (for bKash, Nagad, Rocket, and bank transactions), technology infrastructure providers, and game suppliers. All such partners are bound by strict data protection agreements.

5.2 Legal Obligations

Information may need to be disclosed under a court order, regulatory directive, or legal requirement. In such cases, we will provide only the information that is legally required.

5.3 Fraud and Crime Prevention

Relevant authorities may be provided with necessary information in cases of suspicious financial activity or criminal conduct.

5.4 Business Changes

If there is a significant change to tk 10's business structure (such as a merger or acquisition), your information may be transferred to the new entity. You will be notified in advance in such cases.

6 Your Rights and Controls

As a registered user of tk 10, you have the following rights over your own information:

6.1 Right to Access

You have the right to request details of what information we hold about you. This request can be made through our support team.

6.2 Right to Correction

If any information on your account is incorrect or incomplete, you can request a correction. Some information can be changed directly from your profile settings.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information related to legal obligations and financial transaction records.

6.4 Right to Opt Out of Marketing

You can request to stop receiving promotional messages at any time. Essential service-related notifications will, however, continue to be sent.

6.5 Right to Close Your Account

You can request to close your account at any time by contacting our support team. The full process is available on the FAQ page.

7 Protection of Minors' Information

All tk 10 services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors.

Age verification is required during registration, and if an account holder is found to be under 21, the account is immediately closed and any collected information is deleted.

If you are aware that a minor is using our platform, please notify our support team immediately.

8 Third-Party Links and Services

tk 10's platform includes services from game provider studios such as Evolution, Pragmatic Play Live, PG Soft, and JILI. These third parties have their own privacy policies, for which tk 10 is not responsible.

Payment service providers such as bKash, Nagad, and Rocket have their own data-processing policies. We recommend reading those policies before using these services.

9 Policy Changes

tk 10 may review and update this privacy policy from time to time. For significant changes, we will:

1. Post a notice on the website
2. Notify registered users by email or platform message
3. Update the "Last Updated" date at the top of the page

Continuing to use the platform after changes are made means you are considered to have agreed to the updated policy. If you do not agree to the changes, you may request to close your account.

10 Applicable Law

This privacy policy is governed and interpreted in accordance with applicable law. Any disputes regarding the protection of user data will be resolved through dialogue.

We recommend reading tk 10's full terms of service alongside this policy. If there is a conflict between the two documents on matters of data protection, this privacy policy will take precedence.